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Privacy Policy

This Privacy Policy explains how Dom Renovation and Design ("we," "our," or "us") collects, uses, stores, and protects your personal and non-personal information when you visit our website at www.domrenovationanddesign.com (the "Website"). By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information, including:

a. Personal Information: When you interact with our website, you may voluntarily provide us with personal information such as your name, address, email address, and payment details (including credit card information).

b. Non-Personal Information: We automatically collect certain non-personal information, including your Internet Protocol (IP) address, login information, computer and connection details, and purchase history. We also use software tools to gather session information, including page response times, page interaction data, and browsing methods.

2. How We Collect Information

We collect information when you:

  • Make a transaction on our website, providing personal information as part of the process.

  • Contact us through email, telephone, text messages, or postal mail.

  • Interact with surveys, questionnaires, or feedback forms.

3. Why We Collect Information

We collect both personal and non-personal information for the following purposes:

  • Providing and improving our services.

  • Offering customer assistance and technical support.

  • Sending general or personalized service-related notices and promotional messages.

  • Creating aggregated statistical data and non-personal information to enhance our services.

  • Complying with applicable laws and regulations.

4. How We Store, Use, Share, and Disclose Information

Our website is hosted on the Wix.com platform, which provides us with an online platform for selling our products and services. Your data may be stored in Wix.com's data storage, databases, and applications, all secured behind a firewall.

We ensure secure handling of credit card information by adhering to PCI-DSS standards, as managed by the PCI Security Standards Council. Wix.com and our service providers follow these standards for direct payment gateways.

5. Communication with Site Visitors

We may contact you for various purposes, including notifying you about your account, resolving disputes, collecting fees, conducting surveys, sending company updates, and enforcing our User Agreement and applicable laws. We may contact you via email, telephone, text messages, or postal mail.

6. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Please check this page periodically for updates. Material changes to the policy will be posted on the Website, and the date of the last update will be indicated at the top of the Privacy Policy.

7. Withdrawing Consent

If you wish to withdraw your consent for us to process your data, please contact us at [domdesignrenovation@gmail.com] or send a written request to [3 Banktop Place, Emerson Valley, MK4 2ER].

8. Questions and Contact Information

If you have any questions, wish to access, correct, amend, or delete personal information we hold about you, please contact us at [domdesignrenovation@gmail.com] or send a written request to [3 Banktop Place, Emerson Valley, MK4 2ER].

Please note that this Privacy Policy is written in English.

This Privacy Policy was last updated on [05/09/2023].

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